Privacy Policy

1. Introduction

Booking Station ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and services.

This policy applies to the Booking Station mobile applications on iOS and Android, including both the customer app and the service provider app.

By using Booking Station, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name: account identification
• Email address: account creation, authentication, communication
• Phone number: booking confirmations and verification
• Profile image: optional upload
• Location data: nearby services, map features, and personalization (with your permission)

2.2 Booking Information

• Service bookings and appointment history
• Preferred salons and services
• Booking preferences and schedules

2.3 Device Information

• Device token (push notifications)
• Device type (iOS/Android), OS version, app version

2.4 Usage Data

• App interactions and navigation patterns
• Search queries and feature usage
• Crash reports and performance data

2.5 App Tracking Transparency (iOS)

If applicable, Booking Station may request permission related to tracking. If requested, it is used solely to:

• Provide personalized salon recommendations based on your location
• Show nearby services and salons relevant to your area
• Improve your in-app experience with location-based content

Important: We do not track you across other companies’ apps or websites for advertising purposes.

2.6 Payouts / Withdrawals (Service Providers)

Booking Station Pro (service provider app) supports wallet and withdrawal functionality. The app may collect payout details to process provider withdrawal requests:

• Wallet & transactions: wallet balance, transaction history, and transaction identifiers
• Provider payout details: bank name, account holder name, account number/IBAN (if applicable), and SWIFT/BIC code

Note: At this time, the apps do not support in-app charging/recharge for customers. If payment/charging features are enabled in a future version, we will update this policy accordingly.

3. How We Use Your Information

3.1 App Functionality

• Create and manage your account
• Authenticate your identity
• Process and manage bookings
• Send confirmations and updates
• Provide customer support
• Prevent fraud and ensure security
• Maintain service reliability and performance

3.2 Analytics

• Understand usage and improve features
• Measure performance and stability

3.3 Product Personalization

• Personalized recommendations
• Nearby services based on your location (with permission)

3.4 Location-Based Services

• Find and display nearby salons and services
• Calculate distances and show relevant results

Location data usage:

• Collected only when you grant permission
• Used in real-time to show nearby services
• Not shared with third-party advertisers
• You can disable location at any time in device settings

4. Third-Party Services

• Firebase (authentication, database, notifications, analytics): https://firebase.google.com/support/privacy
• Branch.io (deep linking / attribution): https://branch.io/policies/privacy-policy/
• Google Services (Maps, Sign-In): https://policies.google.com/privacy
• Payment processors (only if enabled in a future version): Stripe / PayPal / Razorpay / Paystack / SSLCommerz / Flutterwave

5. Data Storage and Security

• We use industry-standard security measures.
• Data is encrypted in transit (HTTPS) and at rest where applicable.
• Website: https://bookingstation.net

6. Data Sharing

We do not sell your personal information. We may share information only:

• With service providers (e.g., Firebase, Branch, payment processors) to operate the app
• For legal compliance
• With your consent
• During business transfers (merger/acquisition)

7. Your Rights and Choices

• Manage your account information
• Control notifications and location permissions
• Request access/deletion where applicable

Contact

Customer Support: https://bookingstation.net/support-customer.html
Service Provider Support: https://bookingstation.net/support-provider.html